FAQs

An email summary of your order will be automatically sent to the billing email address entered when placing your order.

Once your order has been processed by our logistics department, you will automatically receive an email with a parcel number so that you can follow the progress of your delivery.

You can reset your password at any time by clicking on the “forgot password” button on the login page of your account. An email with a reset link will be automatically sent to the email address you entered when creating your account.

You can at any time enter a delivery address different from your billing address, going directly to your account level or during the validation of your order.

Send us an email at commande@edenjoytea.com with your order number, we will answer as soon as possible.

All of our teas and herbal teas have an average shelf life of 2 years. In order to respect this average and not to alter the quality of the products, it is advisable to keep them in a cool, dry place and avoid exposing them to light.

To ensure total confidentiality, all financial transactions made on the site are secured by an SSL protocol. Thanks to the use of an SSL certificate, all data is transmitted securely and encrypted so that your banking information is indecipherable.

In accordance with the law n ° 78-17 of January 6th, 1978, supplemented by the law n ° 2018-493 of June 20th 2018 (European regulation n ° 2016/679 / EU says RGPD), relative to the data processing and the freedoms, you are informed that you have a right of access to your personal data held by the Company and a right to modify and correct them. You can also, for legitimate reasons, oppose the processing of data concerning you. You may, subject to the production of a valid proof of identity, exercise your rights by contacting: contact@edenjoytea.com.

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